Frequently Asked Questions
Product FAQs
Do you offer custom designs or personalisation options?
Yes, you can customise each product with your own design, logo, colour, images and more.
Are the covers compatible with all Bang & Olufsen speaker models?
Yes, all our covers are compatible with current generations of specified products.
Can I still access the controls and ports with the cover on?
Yes, our covers do not obstruct any components or restrict sound sound quality.
What materials and fabrics do you use?
Our covers are made from a custom lycra-blend, engineered to form-fit and provide uninterrupted sound.
Are the covers sold individually or in sets?
Each cover is sold individually. Beosound Edge covers are sold as a pair.
Orders
Can I cancel or edit my order?
We aim to process orders as quick as possible. If you would like to edit your order, please contact us asap, and we will do our best help.
Shipping
Do you ship internationally?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Do you offer free shipping?
Yes, we offer free standard UK delivery.
Do you offer express shipping?
Yes, express delivery options are available at checkout. Additional costs may apply.
How do I track my order?
Log into your account or if you need further help, please contact us.
Does my order include customs duty?
No, please be aware that for international orders, additional customs duties or taxes may apply upon delivery.
These charges are beyond our control and are determined by your country's customs authorities. We recommend checking with your local customs office to understand any potential fees before placing your order.
While we strive to provide transparency, please note that customers are responsible for any customs duties incurred.
If you have any questions or need assistance, feel free to reach out to our customer support team. Thank you for your understanding.
Returns & Exchanges
All returns and exchanges are subject to our Return Policy.
What is your return & exchange policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. See our terms and conditions for more details.
How do I return my item?
To start a return, contact us at hello@artifi.co.uk with your name and order number.
Can I exchange my item?
Yes, please contact us at hello@artifi.co.uk to request an exchange.
Can I return or exchange a custom made cover?
No, custom made orders are not eligible for exchange. See our terms and conditions for more details.
When can I expect my refund?
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@artifi.co.uk.
Discounts & Promotions
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Can I use multiple discount codes?
No, discount codes cannot be combined with other discount codes.
Do you have student discounts?
No, we do not offer student discount.
My discount code isn't working.
Sorry to hear that, please contact our support team directly.
General FAQs
Where is Artifi based?
Artifi is located in Henley-on-Thames, UK
Where are your products manufactured?
All our products are manufactured in the UK.
Do you offer bulk discounts for large orders?
Yes, please contact our support team for custom bulk orders.
Customer Support
Our support team is available Monday - Friday, 9am - 5pm.
Need more help?
Didn't see your question in the FAQs? Send us an email at hello@artifi.co.uk
If applicable, please include your order number and any relevant pictures or screenshots. We'll get back to you within 2 business days, Monday - Friday, 9 AM - 5 PM.